1. INTRODUCTION
1.1. This motor vehicle subscription agreement (the "Agreement") is a legally binding contract between Scooturu Rentals ("we," "us," "our") and you ("Subscriber," "you," "your"). By entering into this Agreement, you acknowledge that you have read, understood, and agreed to abide by all terms and conditions set forth herein.
1.2. This Agreement consists of the following documents, which together govern your rights and obligations as a Subscriber:
These Subscription Terms and Conditions;
Your Subscription Application (including Subscription Details and Subscription Plan);
The Vehicle Condition Report.
1.3. You agree to provide complete, accurate, and up-to-date information when completing your Subscription Application, including but not limited to:
Proof of identity;
A valid driver’s license issued by a recognized authority;
Evidence of current residential address;
Proof of employment and/or income, if requested;
Bank account or valid payment method details.
1.4. This Agreement shall be governed by and construed in accordance with the laws of the State or Territory in which the Vehicle is provided. The courts of that jurisdiction shall have non-exclusive jurisdiction over any disputes arising from or relating to this Agreement.
1.5. The provisions of the Australian Consumer Law apply to this Agreement and afford you rights that cannot be excluded, restricted, or modified.
1.6. You acknowledge and agree that electronic signatures are valid and enforceable as a means of accepting this Agreement.
2. RATES AND FEES
In addition to the subscription rates applicable to your selected plan, you acknowledge and agree that the following additional fees and charges may be incurred:
Toll Processing Fee: $3.99 per day (includes toll fee, number plate recognition fee, and administration fee).
Late Payment Fee: $25 per invoices that remain unpaid for more than seven (7) days beyond the due date.
Infringement Notice Fee: $25.00 per infringement notice processed by Scooturu Rentals.
Credit/Debit Card Transaction Fees:
Domestic cards: 2.00% per transaction.
International cards: 3.00% per transaction.
Bank direct debit: 1.00% (capped at $3.50).
Payment Dispute Fee: $25.00 per unfounded chargeback, plus any processing fees imposed by third-party payment processors.
Additional Charges
Call-out Fee (Locked Key in Seat): A call-out fee of $100.00 applies if we need to attend in person to unlock/retrieve the key locked inside the scooter
Graze Removal Fee (return condition) : $100.00 graze removal fee applies if the scooter is returned with scuffs/scratches requiring cosmetics touch-up or buffing.
Missed Appointment Fee: $55.00
Overdue Service Fee: $25.00 per 1,000km (or part thereof) beyond the service interval - charged in 1,000 km brackets
(0-1000=$25; 1,001-2000=$50; 2001-3000=$75; etc.)
Additional Delivery Bag: $10.00
Lost/Stolen/Damaged Phone Holder: $15.00
Lost/Stolen/Damaged Helmet: $120.00
Lost/Stolen/Damaged Key: $150.00
Replacement Tyre: $65.00 (full replacement) / $25.00 (puncture repair)
Battery Replacement: $25.00
Refuelling Fee: $25.00 (applies if the Vehicle is returned with less than a full tank of fuel).
Wrong Fuel Charge: $100.00 (applies if the incorrect fuel is used and a service call is required to drain the fuel tank).
Excess Reduction Fee (reducing liability from $1500 to $500): $15.00 per week
Combo Delivery Bag & Rack: $15.00 per week
Additional Helmet: $15.00 per week
Additional Driver (including helmet & insurance): $20.00
Additional Delivery Rack: $10.00
Additional Delivery Bag: $10.00
Absence at Vehicle Return: If you are not present at the agreed time and location for the return of the Vehicle, we reserve the right to impose a fine or recover additional administrative costs.
Stolen Vehicle Excess: In the event of theft of the Vehicle while under your control, you will be liable for an excess charge of $1500.
Damage Assessment and Repairs: If the Vehicle sustains damage requiring parts replacement or repairs, all costs shall be assessed and quoted solely by Scooturu Rentals.
3. SUBSCRIPTION REGISTRATION
3.1. By submitting a Subscription Application, you expressly authorize us to conduct verification checks, including but not limited to identity confirmation, credit history assessment, and validation of driving records.
3.2. You must provide and maintain accurate personal, financial, and contact details throughout the subscription period.
3.3. Eligibility Criteria: To qualify for a subscription, you must:
Be at least 18 years old and not over 75;
Have no less than one (1) year of verifiable driving experience;
Hold a valid Australian or international driver’s license, with a certified translation if not in English;
Not have had your license cancelled or suspended in the past three (3) years;
Not have been convicted of any criminal, drink-driving, or drug-related offenses within the last five (5) years;
Not have made two or more motor insurance claims in the past three (3) years.
3.4. You must notify us immediately if any of the following occur:
Change of address, phone number, or email;
Modification of your nominated payment method;
Suspension, cancellation, or restriction of your driver's license.
4. VEHICLE USE AND CONDITIONS
4.1. Authorized Drivers: Only the Subscriber and any Authorized Driver listed in the Agreement may operate the Vehicle.
4.2. Prohibited Uses: The Vehicle must not be used:
While under the influence of alcohol or drugs;
In a reckless or dangerous manner;
To transport illicit goods or passengers for hire;
Off-road, on beaches, through floodwaters, or outside the Australian mainland;
To tow, push, or propel another vehicle or trailer.
4.3. Vehicle Care and Maintenance:
The Vehicle must be securely locked when unattended;
The correct fuel type must be used at all times;
Smoking or the transport of animals (except certified service animals) is strictly prohibited;
Scheduled servicing must be adhered to. Failure to do so may result in liability for full repair costs in the event of a mechanical failure linked to overdue maintenance.
4.4. Prohibition of Minors as Drivers or Passengers
Under no circumstances shall the Vehicle be operated by, or carry as a passenger, any person under the age of eighteen (18) years. The Subscriber acknowledges and agrees that:
No person under 18 years of age is authorized to drive the Vehicle, regardless of license status or supervision.
No person under 18 years of age is permitted to be carried as a passenger on the Vehicle at any time.
Any breach of this clause constitutes a Major Breach of the Agreement and will result in the Subscriber being fully liable for all losses, damages, claims, injuries, and costs arising, including the denial of insurance cover.
Scooturu Rentals accepts no responsibility and provides no insurance coverage whatsoever for any accident, injury, or damage involving a driver or passenger under the age of 18.
5. INSURANCE & DAMAGE COVER
5.1. Standard Damage Cover: The subscription includes standard insurance coverage with an excess of $1500, which applies in all instances of accident, damage, or theft unless otherwise stated.
5.2. Excess Reduction: Subscribers may opt for a $15 per week fee to reduce the excess to $500, including for theft.
5.3. Exclusions:
Damage arising from a Major Breach of the Agreement;
Damage to underbody, overhead areas, or caused by immersion in water;
Loss or damage to personal items left inside the Vehicle;
Damage caused due to negligence, misuse, or operating the Vehicle in violation of this Agreement.
5.4. Liability for Damage: If the Vehicle sustains damage requiring repairs or part replacements, all costs shall be assessed and quoted solely by Scooturu Rentals. The company reserves the exclusive right to determine the extent of the repair costs for minor cosmetic damages such as scratches.
5.5. Theft or Total Loss: In the event of theft or total loss of the Vehicle:
The Subscriber is responsible for the full insurance excess unless the excess reduction option was selected;
If the Vehicle is not recovered, Scooturu Rentals will determine the settlement procedure based on market value and damage assessment.
6. SUBSCRIPTION REGISTRATION REQUIREMENTS
6.1. To qualify for a Subscription, you must meet all of the following requirements:
Be at least 18 years of age and not over 75;
Have at least one (1) year of valid driving experience;
Hold a valid driver’s license issued in an Australian state or territory or a recognized international license (with a certified translation if required);
Your license must not have been cancelled or suspended within the past three (3) years;
You must not have been convicted of any criminal, drink-driving, or drug-related offenses in the past five (5) years;
You must not have made two or more motor insurance claims within the past three (3) years;
You must not be bankrupt or have been bankrupt within the last seven (7) years.
6.2. You must provide all necessary supporting documents, including but not limited to:
Proof of identity;
Proof of current residential address;
Valid payment method details;
Any additional verification documents requested by Scooturu Rentals.
6.3. You must immediately notify us if:
Your contact details (address, phone number, email) change;
Your nominated payment method is modified;
Your driver’s license is suspended or cancelled;
Any other material changes occur that may affect your eligibility for the Subscription.
7. SUBSCRIPTION
7.1. It is a fundamental condition of this Agreement that you:
Pay all Subscription Charges via the nominated payment method when they become due;
Ensure that only an Authorized Driver operates the Vehicle;
Maintain a valid driver’s license at all times during the Subscription Period.
7.2. Subscription Term:
The Subscription Agreement is active for the duration of your Subscription Plan.
Some plans may include a minimum commitment period, during which you are not permitted to terminate the Subscription.
If no minimum commitment applies, the Subscription remains active until terminated in accordance with this Agreement.
7.3. Termination by the Subscriber:
You may terminate the Agreement by providing at least seven (7) days' written notice.
No refund will be issued for any Subscription Charges already paid if you terminate before the end of a billing cycle.
7.4. Termination by Scooturu Rentals:
We may terminate the Agreement at any time by providing seven (7) days' written notice.
If we terminate without cause, you will be refunded any unused portion of your Subscription Charges.
If termination is due to a Major Breach of the Agreement, no refund will be issued, and additional charges may apply.
7.5. Immediate Termination:
8. BOOKINGS
8.1. Once your Subscription Plan is approved, you may select a Vehicle and confirm your Booking start date.
8.2. Each Booking is subject to these Terms and Conditions, and you must strictly adhere to the dates, times, and conditions outlined in your Subscription Plan.
8.3. Minimum Subscription Period & Early Return Fee:
If your Subscription Plan includes a minimum commitment period, returning the Vehicle before this period ends may result in an Early Return Fee.
The Early Return Fee is calculated based on the remaining duration of your minimum term.
8.4. Booking Confirmation & Vehicle Allocation:
A confirmed Booking does not constitute a lease, nor does it grant you ownership rights over the Vehicle.
Scooturu Rentals reserves the right to decline activation of a Subscription at its discretion.
We may reallocate a Vehicle before you collect it if necessary for operational reasons.
8.5. Modifications & Cancellations:
You may request to modify or cancel your Booking by providing written notice at least 24 hours in advance.
Approval of modifications is at our sole discretion, and additional charges may apply.
If you fail to collect the Vehicle at the agreed time, we reserve the right to cancel your Booking without a refund.
9. VEHICLE COLLECTION / VEHICLE CONDITION REPORT
9.1. Vehicle Collection:
The Subscriber must collect the Vehicle at the agreed location and time as specified in the Subscription Agreement.
A valid driver’s license and proof of identity must be presented at the time of collection.
If the Subscriber fails to collect the Vehicle within the agreed timeframe, Scooturu Rentals reserves the right to cancel the Subscription without refund
The presence of the renter is mandatory at the time of delivery. If the renter is not present at the agreed time and location,
Scooturu Rentals reserves the right to retain the bond and/or apply penalties.
9.2. Vehicle Condition Report:
Before taking possession of the Vehicle, the Subscriber must complete and sign the Vehicle Condition Report (VCR), which records the current condition of the Vehicle, including any existing damage.
The Subscriber must verify all listed damages and ensure they match the actual condition of the Vehicle before signing the VCR.
Any discrepancies must be reported before leaving the collection site.
9.3. Pre-existing Damage:
Any damage noted in the Vehicle Condition Report shall not be considered the responsibility of the Subscriber.
If the Subscriber fails to complete the VCR, they will be deemed to have accepted the Vehicle in its existing condition.
9.4. Failure to Report New Damage:
10. CONDITIONS OF USE OF THE VEHICLE
10.1. The Subscriber must operate the Vehicle in a responsible and lawful manner, adhering to:
All traffic laws and regulations;
The terms outlined in this Agreement;
The guidelines provided by Scooturu Rentals regarding proper use and maintenance.
10.2. Restricted Areas & Conditions:
10.3. Towing & Modifications:
10.4. Passenger & Cargo Limitations:
The Vehicle must not exceed the manufacturer’s recommended passenger or weight capacity.
The Subscriber is responsible for ensuring that all passengers wear appropriate safety equipment, including helmets where required.
10.5. No Unauthorized Subletting or Lending:
The Subscriber is prohibited from subletting, hiring out, or lending the Vehicle to any third party who is not an Authorized Driver under this Agreement.
Any breach of this clause will result in immediate termination of the Subscription.
11. MAINTENANCE AND REPAIRS
11.1. Routine Maintenance:
The Subscriber must ensure the Vehicle undergoes routine maintenance at the intervals specified by Scooturu Rentals.
Maintenance includes, but is not limited to: oil changes, brake inspections, tire rotations, and general servicing as per the manufacturer’s recommendations.
The required service intervals are noted under the seat inside the seat compartment of the Vehicle.
Servicing is mandatory, and failure to comply may result in additional fees, loss of damage cover, and full liability for any resulting mechanical issues.
The Subscriber must report any warning lights or unusual noises immediately to Scooturu Rentals.
11.2. Repairs and Unauthorized Modifications:
The Subscriber is strictly prohibited from performing or authorizing repairs, modifications, or mechanical work on the Vehicle without prior written approval from Scooturu Rentals.
Any unauthorized repair or modification will result in the Subscriber being fully liable for all associated costs, including any additional damage caused.
11.3. Mechanical Failures and Roadside Assistance:
Scooturu Rentals provides roadside assistance for breakdowns not caused by misuse, negligence, or overdue servicing.
If the mechanical failure is determined to be due to overdue maintenance caused by the Subscriber, the Subscriber will be liable for the full repair cost.
11.4. Damage Due to Negligence:
12. TOLL CHARGES
12.1. Liability for Tolls:
The Subscriber is responsible for all toll charges incurred during the Subscription Period.
Tolls are processed automatically through the Vehicle’s registered toll account and charged to the Subscriber accordingly.
12.2. Toll Processing Fee:
12.3. Unpaid Tolls & Penalties:
If toll charges remain unpaid due to insufficient funds or failed payments, a late toll processing fee of $10 per instance will be charged.
Any government-issued toll fines or penalties due to non-payment will be passed directly to the Subscriber, along with an additional $25 administrative fee per infringement.
12.4. Alternative Toll Payment Methods:
If the Subscriber wishes to use a personal toll account, they must provide Scooturu Rentals with the toll account details prior to collecting the Vehicle.
The Subscriber remains liable for any missed toll payments even when using a personal toll account.
13. DAMAGE COVER (INSURANCE)
13.1. Scope of Cover:
The Subscriber is provided with a standard insurance policy that covers damage to the Vehicle and third-party property, subject to an excess fee.
The default excess fee is $1500, which applies to any claim unless an excess reduction option has been selected.
If the Subscriber has opted for the excess reduction option ($15 per week), the excess payable in case of damage or theft is reduced to $500.
13.2. What is Covered:
Accidental damage to the Vehicle while in use by the Subscriber or an Authorized Driver.
Damage caused by a third party, provided that the Subscriber provides sufficient details of the responsible party for an insurance claim.
Theft or attempted theft of the Vehicle, provided that the Subscriber was not negligent (e.g., keys left in the Vehicle).
13.3. Obligations in Case of Damage:
The Subscriber must immediately report any accident, theft, or damage to Scooturu Rentals.
A Damage Report Form must be completed within 24 hours of the incident.
Failure to comply with these reporting requirements may result in the Subscriber being liable for the full repair or replacement costs.
14. DAMAGE COVER EXCLUSIONS
14.1. Exclusions from Insurance Cover:
14.2. Specific Damage Not Covered:
Any overhead, underbody, or interior damage that was not caused by an accident involving another party.
Tire punctures or wheel damage unless caused by a collision.
Lost or stolen personal belongings inside the Vehicle.
Any damage caused while the Subscriber was under the influence of drugs or alcohol.
14.3. Financial Responsibility for Excluded Damages:
If the damage is excluded from insurance cover, the Subscriber will be charged the full cost of repairs and associated administrative fees.
The amount payable will be determined by an independent repair quote arranged by Scooturu Rentals.
15. VEHICLE RETURN
15.1. Return Location and Time:
The Subscriber must return the Vehicle to the agreed location at the agreed time and date as stated in the Subscription Agreement.
If the Subscriber fails to return the Vehicle on time, late return fees may apply.
The presence of the renter is mandatory at the time of return. If the renter is not present at the agreed time and location,
Scooturu Rentals reserves the right to retain the bond and/or apply penalties.
15.2. Condition Upon Return:
The Vehicle must be returned in the same condition as when it was collected, subject to fair wear and tear.
A final Vehicle Condition Report (VCR) will be completed upon return to assess any new damages.
Any unreported damages that were not present at the start of the Subscription will be charged to the Subscriber.
15.3. Cleaning and Fuel Requirements:
The Vehicle must be clean upon return; otherwise, a cleaning fee may apply.
The Vehicle must be returned with a full tank of fuel unless otherwise agreed. If not, a refuelling fee of $25 will be charged.
15.4. Missed Return Appointment:
If the Subscriber is not present at the scheduled return time, Scooturu Rentals reserves the right to charge a no-show fee.
If the Vehicle is not returned within 24 hours of the scheduled time and no prior notice is given, Scooturu Rentals may remotely disable and repossess the Vehicle at the Subscriber’s expense.
15.5. Mobile Deliver Service
If a mobile pick-up service is arranged, the Subscriber remains fully liable for the scooter until the pick-up has been completed and confirmed by Scooturu Rentals.
The Subscriber’s presence is required unless otherwise agreed upon by Scooturu Rentals.
If agreed upon, the customer may leave the scooter in a designated safe place with the keys in a secure location that will be communicated beforehand.
If the Subscriber leaves the scooter unattended in a safe place, they accept full liability for any damage, loss, or theft until Scooturu Rentals confirms that the pick-up has been completed.
16. FINANCIAL OBLIGATIONS
16.1. Subscription Payments:
The Subscriber agrees to pay all Subscription Charges in accordance with the billing schedule outlined in the Subscription Agreement.
Payments must be made via the nominated payment method.
Failure to make payments on time may result in late fees, service suspension, or termination of the Subscription.
16.2. Additional Fees and Charges:
16.3. Payment Disputes:
If the Subscriber disputes any charge, they must notify Scooturu Rentals within 7 days of the charge being applied.
Disputes must be submitted in writing, including supporting documentation.
While the dispute is under review, the Subscriber must continue making all required payments. Failure to do so may result in Subscription suspension or termination.
16.4. Unpaid Balances and Debt Collection:
Any unpaid balances remaining after 14 days may be referred to a debt collection agency, and the Subscriber will be responsible for any additional recovery costs.
Scooturu Rentals reserves the right to report outstanding debts to credit reporting agencies, which may affect the Subscriber’s credit rating.
17. BREAKDOWNS
17.1. Roadside Assistance:
Roadside assistance is included for mechanical breakdowns that are not caused by misuse or negligence.
If the breakdown is determined to be due to Subscriber negligence, the Subscriber will be charged for the full cost of repairs and towing.
17.2. What is Covered:
Towing to the nearest authorized repair center if the Vehicle is inoperable due to a mechanical failure.
Assistance with flat tires, battery jump-starts, and lockouts, provided they are not due to the Subscriber’s fault.
17.3. Subscriber Responsibilities:
17.4. Costs Not Covered:
If the breakdown is caused by misuse, negligence, or overdue servicing, the Subscriber will be responsible for all associated costs.
Any unauthorized towing or roadside assistance will not be reimbursed by Scooturu Rentals.
18. ACCIDENT AND THEFT REPORTING
18.1. Reporting an Accident:
The Subscriber must immediately report any accident to Scooturu Rentals and provide full details, including:
Date, time, and location of the accident;
Details of all involved parties, including witnesses;
Photos of the scene and damage.
A Damage Report Form must be completed within 24 hours of the accident.
18.2. Theft or Vandalism:
If the Vehicle is stolen or vandalized, the Subscriber must immediately notify the police and obtain a police report.
The police report must be provided to Scooturu Rentals within 24 hours.
18.3. Subscriber’s Liability:
If the Subscriber fails to report an accident or theft within the required timeframe, they may be held liable for the full cost of repairs or replacement.
If the Vehicle is stolen due to the Subscriber’s negligence (e.g., leaving the keys inside the Vehicle), the Subscriber will be responsible for the full loss.
18.4. Insurance Claim Process:
Scooturu Rentals will process any valid insurance claims, and the Subscriber will be required to pay the applicable insurance excess as outlined in the Agreement.
If the insurance company denies the claim due to the Subscriber’s actions, the full repair or replacement cost will be charged to the Subscriber.
19. REPOSSESSION OF THE VEHICLE
19.1. Grounds for Repossession:
19.2. Process of Repossession:
19.3. Subscriber Liability:
The Subscriber will be liable for all repossession costs, including towing, administrative fees, and outstanding Subscription charges.
If repossession occurs due to non-payment, the Subscriber must settle all outstanding debts before being considered for future rentals.
20. CONSEQUENCES OF A MAJOR BREACH OF THE AGREEMENT
20.1. Definition of a Major Breach:
20.2. Penalties for a Major Breach:
20.3. Legal Action & Recovery:
In cases of theft, fraud, or intentional damage, Scooturu Rentals reserves the right to pursue legal action.
The Subscriber may be held responsible for all legal and recovery costs incurred.
21. PRIVACY
21.1. Collection of Personal Information:
By entering into this Agreement, the Subscriber consents to the collection, use, and storage of personal information by Scooturu Rentals.
Information collected may include, but is not limited to:
Name, address, and contact details;
Driver’s license and identification details;
Payment information and transaction history;
GPS tracking data from the Vehicle.
21.2. Use of Personal Information:
21.3. Disclosure of Information:
21.4. Data Protection:
Scooturu Rentals implements appropriate security measures to protect personal data from unauthorized access, loss, or misuse.
The Subscriber has the right to request access to their personal information and request corrections if necessary.
22. DEFINITIONS
22.1. Agreement – Refers to the Scooturu Rentals Subscription Agreement, including these Terms & Conditions and any additional documents referenced herein.
22.2. Authorized Driver – A driver who has been approved by Scooturu Rentals and listed on the Subscription Agreement.
22.3. Damage Cover – The insurance protection included in the Subscription, subject to the applicable excess and exclusions.
22.4. Excess – The portion of repair or replacement costs payable by the Subscriber in the event of an insurance claim.
22.5. Major Breach – A violation of this Agreement that may result in termination of the Subscription and additional financial liability.
22.6. Repossession – The act of Scooturu Rentals reclaiming the Vehicle due to non-compliance with the Agreement.
22.7. Subscription Charges – The fees payable by the Subscriber for the use of the Vehicle, including recurring payments and additional costs.
22.8. Vehicle – The motor vehicle provided by Scooturu Rentals under the Subscription Agreement.
22.9. Vehicle Condition Report (VCR) – The documented assessment of the Vehicle’s condition at the time of collection and return.
23. CONTACT DETAILS FOR US
For any inquiries, assistance, or disputes, you may contact Scooturu Rentals using the details below:
Scooturu Rentals Pty Ltd
Phone: 0499 972 668
Email: info@scootururentals.com
Website: www.scootururentals.com
Office Address: 1/28-30 hampstead rd , NSW 2144 auburn
If you need to escalate an issue or require formal written communication, please direct correspondence to our official postal address, which can be provided upon request.
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+98
(IR)
+44
(JE)
+850
(KP)
+82
(KR)
+856
(LA)
+853
(MO)
+389
(MK)
+691
(FM)
+373
(MD)
+258
(MZ)
+970
(PS)
+7
(RU)
+1869
(KN)
+1758
(LC)
+590
(MF)
+1784
(VC)
+239
(ST)
+252
(SO)
+963
(SY)
+886
(TW)
+255
(TZ)
+670
(TL)
+58
(VE)
+84
(VN)